| |
Domain |
| Q.1. |
How
do I register a domain name? |
| A.1. |
If you want to book the domain, please submit the details
about your domain at http://www.webindia.com/shtml/domreg.shtml.
You will receive a detailed mail from acadmin@webindia.com |
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|
| Q.2. |
Where do we
check the availability of domains? |
| A.2. |
You can check the availability of domains, which are having
extensions like (.com or .net) at http://www.networksolutions.com/en_US/whois/index.jhtml.
Domains like .in can be checked at http://www.inregistry.in/whois_search/
and domains such as (.co.uk) can be checked at http://www.easily.co.uk/. |
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|
| Q.3. |
How do we renew
our domain? |
| A.3. |
If you have registered your domain through webindia, please
send a mail to acadmin@webindia.com
for further assistance. |
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|
| |
E-mail |
| Q.4. |
What are the
ways can we check our e-mails? |
| A.4. |
Our mail server supports POP3, IMAP and also you can also
check your mails using our Web Based Mail Interface. |
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|
| Q.5. |
How to check our mails through web
based interface? |
| A.5. |
If your Pop3 server is mail2.webindia.com, you can check your
mails through web-based interface at http://mail3.webindia.com/
with the given username and password. If your Pop3 server is
mail4.webindia.com, you can check your mails through web-based
interface at http://webmail4.webindia.com/
with the given username and password. |
| |
|
| Q.6. |
What are the features of web-based
interface? |
| A.6. |
Compose
| a) |
Special characters can be added while composing the
e-mail. |
| b) |
You can save a copy of the mail sent in INBOX.sent-mail
folder. |
| c) |
You can request for a receipt of the e-mail from the
receiver. |
Folder
| a) |
Provision to create/rename/delete/download
folders. |
Options
| a) |
Personal Information
Advanced features to customise your personal identity
and signature |
| b) |
Time Zone
You can set up any part of the world's time zone. |
| c) |
More options to mark your mail (seen/unseen/important/answered.
etc) |
Blacklist \ Filters Steps to create filters \ blacklist
follows:
| a) |
Click the option icon at the top frame |
| b) |
Select Filters option |
| c) |
Click the link "edit my filter rules" |
| d) |
You can create filters based on the e-mail id / subject/
body |
| e) |
You can also filter the e-mails based on the e-mail
id/Subject/Body and move to different folders. |
| f) |
If you are not interested in getting the e-mail from the
concerned person, check that e-mail and click the blacklist
link. |
| g) |
That e-mail id will be added to the filter. |
Steps to delete e-mail, based on the filters follows:
Click on the "Apply Filter" icon next to the Refresh
INBOX icon in the mailbox view to filter all undeleted messages
according to the specified rules. Or, alternatively, check
the options “Apply filter rules upon logging
on” and “Apply filter rules when
mailbox is refreshed” and click Save Options.
So that whenever you login or refresh your mailbox, filter
will be applied automatically.
d) Deleting and Moving Messages
When deleting messages, you have an option to move them to
your Trash folder instead of marking them as deleted.
e) Maintenance Operations
Customize maintenance operations run upon login.
You can clear the mails in sent-mail and Trash folder automatically
based on the period selected by you.
f) Display Options
You can sort e-mails based on the criteria selected by you
(by date, by mail size, etc)
g) Login Tasks
You have an option to view last login time when logging in
h) New Mail
You have an option to display pop-up notification of new
mail based on the time you select.
Search
You can search the mails based on date, subject, body, status
(seen, important, answered, etc.) in any number of selected
folders.
Change Password
You have an option to change your password.
Forward/Vacation
You have an option to forward your mails to another e-mail
id and also you can setup an auto responder e-mail reply.
Address book
i) You can import/export addresses from/to other mail clients.
ii) You can search for addresses based on name, e-mail id,
phone, etc |
| |
|
| Q.7. |
How to configure my e-mail account
in Outlook Express? |
| A.7. |
| a) |
Open Outlook Express |
| b) |
Go to Tools, Accounts, Click Mail TAB |
| c) |
Click ADD, Mail. (You will get Internet connection Wizard) |
| d) |
Type your company Name and click Next |
| e) |
Type your email address (xyz@webindia.com) and Click
Next |
| f) |
Select Pop3, Type incoming mail server as (server name
as given to you i.e. mail2.webindia.com or mail4.webindia.com)
and outgoing mail server as (server name as given to you
i.e. mail2.webindia.com or mail4.webindia.com) and click
next. |
| g) |
Type account name (user name given to you) and password
(password given to you) and click next. |
| h) |
Click Finish and then close. |
| i) |
Go to Tools, send & receive and click the account
you have created. |
| j) |
Now your mails will be downloaded in the inbox folder.
|
The above steps (a-j) to be followed
for creating a new account. Once the account is created, whenever
you want to download the mails follow the following steps:
| a) |
Open Outlook Express. |
| b) |
Go to Tools, send & receive and click the account
you have created. |
| c) |
Now your mails will be downloaded in the inbox folder.
|
The SMTP Server mail2.webindia.com / mail4.webindia.com
has been setup with authentication. So you will have to use
your username and password for outgoing mail server. If you
use mail2.webindia.com / mail4.webindia.com for spamming or
mass mailing, your account will be terminated.
| a) |
In the outlook express go to tools |
| b) |
Select the account |
| c) |
Click the mail tab |
| d) |
Click properties |
| e) |
Go to servers tab |
| f) |
Give the out going SMTP server as mail2.webindia.com
/ mail4.webindia.com |
| g) |
Check the option "My server requires authentication" |
| h) |
Click settings |
| i) |
Select the radio button "Log on using" |
| j) |
Give the username and password assigned. |
|
| |
|
| Q.8. |
How to configure my e-mail account
in Netscape? |
| A.8. |
Steps to create a profile:
| a) |
Install Netscape Communicator. |
| b) |
Click Start, Programs, Netscape Communicator, Utilities,
User Profile Manager. |
| c) |
In "Profile Manager", Click New. |
| d) |
Click Next in "Creating a New Profile" |
| e) |
For Full Name - Type your Name
Email address - Type the email id given to you (e.g. xyz@webindia.com)
and click next. |
| f) |
In profile Name type name (any name) and click next. |
| g) |
Type mail2.webindia.com / mail4.webindia.com and click
next |
| h) |
Type the user name as the Mail server user Name and
mail2.webindia.com / mail4.webindia.com as the Incoming
Mail server and select Pop3, click next. |
| i) |
Ignore news and click Finish. |
| j) |
Now Netscape window will be opened in that click Communicator,
Messenger. |
| k) |
Click Get Msg. |
| l) |
Type the password given to you. |
| m) |
Now your mails will get downloaded. |
The above steps (a to m) to be followed for
creating a new profile.
Once the profile is created, whenever you
want to download the mail follow the following steps:
| a) |
Click start, programs, Netscape communicator, and Netscape
navigator |
| b) |
Netscape window opens, In that click Communicator, Messenger. |
| c) |
Click get message. |
| d) |
Type the password given to you. |
| e) |
Your mails will start downloading |
|
| |
|
| Q.9. |
How to send mail through your mail
server? |
| A.9. |
Our SMTP Server mail2.webindia.com / mail4.webindia.com has
been setup with authentication. So you will have to use your
username and password for outgoing mail server. If you use mail2.webindia.com
/ mail4.webindia.com for spamming or mass mailing, your account
will be terminated. |
| |
|
| Q.10. |
While sending mails through your
mail server, I am getting an error message as “Relaying
denied / IP name lookup failed”? |
| A.10. |
The error message can be caused since the ISP’s IP address
you are coming from cannot be resolved to a name or you are
not logging to SMTP server with user id and password.
Check whether you have checked the option my server requires
authentication in your outlook express for the account you have
created.
Our SMTP Server mail2.webindia.com / mail4.webindia.com has
been setup with authentication. So you will have to use your
username and password for outgoing mail server. If you use mail2.webindia.com
/ mail4.webindia.com for spamming or mass mailing, your account
will be terminated. |
| |
|
| Q.11. |
While sending mails through your
mail server, I am getting an error message as “Connection
to the server mail2.webindia.com / mail4.webindia.com could
not be established”? |
| A.11. |
Can you kindly test in the dos prompt the following commands?
telnet mail2.webindia.com 25 and telnet mail2.webindia.com
110 (or)
telnet mail4.webindia.com 25 and telnet mail4.webindia.com 110
However telnet to port 25 (send mail) or pop3 (110) should
work.
If that doesn't work, first to check if there is reachability
problem to our network, try ping and tracert to 204.176.140.1
which is in the same network as mail2/mail4 and accepts these
requests. If that works fine then please send the date/time
and the IP address from which you tried pop3/smtp to mail2/mail4.
Please note that ping and tracert to mail2.webindia.com /
mail4.webindia.com won't work because we have blocked it our
firewall.
Also kindly check with your local ISP whether there is any
problem in their network.
|
| |
|
| Q.12. |
Mail bounced back with the error
message “The following addresses had permanent fatal errors”? |
| A.12. |
If you get the above error message problem is with the e-mail
id you are trying to send to. This we will be able to explain
in detail on seeing the header part of the bounced mail. Kindly
send the header part of the bounced mail to our Webmaster. |
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|
| Q.13. |
Mails bounced back with the error
message as “Reverse IP lookup failed”? |
| A.13. |
This check is always there. You will have to work with your
ISP to have reverse lookup for your IP. If you cannot resolve
with your ISP, then we can configure our server to accept mails
from this IP address if it is static one. |
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|
| Q.14. |
How can I know the usage of my mailbox? |
| A.14. |
you reached the 80% of the mail quota, you will get an alert
mail from Webmaster. |
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|
| Q.15. |
I have deleted all my mails, but
still I am getting an alert mail from Webmaster saying that
I have exceeded the mail quota? |
| A.15. |
After deleting the mails in web-based interface, click the
link purge deleted only then mails will be deleted permanently
from the server. |
| |
|
| Q.16. |
I receive Spam mails, what should
I do? |
| A.16. |
We have already installed Spam filter in our mail server.
If you still get Spam mails, which are slipping through our
current filter then it should be reported to spam cop. Refer
to http://www.spamcop.net/anonsignup.shtml.
There are link named "What do I need to know to get started
reporting Spam?" which will help in identifying which
mails are Spam.
Or else you can filter the unwanted mails using blacklist
/ filter option in web based interface at http://mail3.webindia.com/
or http://webmail4.webindia.com/
|
| |
|
| |
FTP |
| Q.17. |
How do we do FTP to your server? |
| A.17. |
You will have to use FTP client like Smart
FTP, Cute FTP or WS_FTP to upload the files. Smart FTP is freeware
software. You can download the same at http://www.smartftp.com/. |
| |
|
| Q.18. |
I want to upload the files in my
live website, Please tell me how to upload the files? |
| A.18. |
You will have to use FTP client like
Smart FTP, Cute FTP or WS_FTP to upload the files.
CAUTION:
| 1. |
Before uploading make sure that you have tested the
files. |
| 2. |
Keep in mind that it is a live update and any change
is reflected immediately |
| 3. |
Take a backup of the current site to your local machine
before updating. That will aid in restoring the site in
case something goes wrong. |
| 4. |
Let the Webmaster know the default home page for your
site, so that they can do proper setup. |
What Ftp Client software you have
installed?
If you have installed Smart FTP then, you can find the documentation
at http://smartftp.com/support/howto/
Following are the steps to be followed
in Smart FTP:
Our Webmaster will give login details to
you. You need to replace the details given below, based on
the details given to you.
| Server |
: www2new.webindia.com / webindia.com |
| Login |
: login name |
| Password |
: Password |
| 1. |
After connecting |
| 2. |
Click the menu FTP.
Select Local Browser from the drop down menu.
Select the folder where you have placed the site files
in your local machine. |
| 3. |
Select the files on RHS of local browser and then drag
the files from Local browser right hand side window to
right hand side window. |
Following are the steps to
be followed in Cute FTP/ WS_FTP:
Our Webmaster will give login details to
you. You need to replace the details given below, based on
the details given to you.
| Server |
: www2new.webindia.com / webindia.com |
| Login |
: login name |
| Password |
: Password |
| 1. |
In the Host Name enter your server name (eg.www2new.webindia.com
/ webindia.com) |
| 2. |
Leave the Host Type as Automatic Detect or UNIX (standard)
|
| 3. |
Enter the User ID: (use your username) |
| 4. |
Enter your Password (Use your password) |
| 5. |
Check the Save Password box. |
| 6. |
Click ok or connect |
| 7. |
There are two windows in Cute FTP/WS_FTP, the left one
is to show the current directories and drives available
on YOUR computer. The right window is to show the remote
server directory. |
| 8. |
Before transferring the file, choose ASCII if the file
is just a html file; choose binary if the file is either
a program or a graphics file. Now you can highlight the
file you want to put in the server on the left hand side
and click the arrow button pointing to the right to transfer
the file to the remote server. |
|
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|
| Q.19. |
How do we change our FTP password? |
| A.19. |
If you want to change your FTP password, kindly send a mail
to our Webmaster. Our
Webmaster will reset the password and send it to you. |
| |
|
| Q.20. |
I have uploaded the files, but still
I couldn’t view my website online? |
| A.20. |
Kindly inform the home page file name to the Webmaster |
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|
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Others |
| Q.21. |
I want to know the Server Location
and other details like Technical Specifications, Security and
Software Support? |
| A.21. |
You can get the detailed information at: http://www.webindia.com/shtml/comp_infrastructure.shtml |
| |
|
| Q.22. |
If I have any queries related to
technical or design or general, whom should I contact? |
| A.22. |
Queries related to Technical, kindly send a mail to Webmaster
Queries related to Design, kindly send a mail to Decor
Queries related to General, kindly send a mail to Info
or Customer support
|
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